Education
Certified Scrum Product Owner Certification – 2025
​I earned my Certified Scrum Product Owner (CSPO) certification to strengthen my ability to collaborate effectively within Agile teams and align UX research with product goals.
Google Analytics Certification – 2022
I've completed certifications in both Google Analytics for Beginners and Advanced Google Analytics, which allow me to pair qualitative insights with meaningful behavioral data. This skill set helps me identify user pain points, drop-off areas, and engagement patterns at scale.
MA English – University of St. Thomas – 2018
I hold a Master of Arts in English with a strong concentration in professional writing, with emphasis on both print and digital communication.
UXC Certification – Nielsen Norman Group – 2016
I completed five full-day workshops and received a UXC designation. Some examples of courses completed are Analytics and User Experience, Lean UX and Agile, and Personas: Turn User Data Into User-Centered Design.
BA English, Psychology – Trinity University – 1992
I studied Psychology, Philosophy, Religion, Marketing, and English. I even found time for Theater and acted in a few plays. While I ended up with an English degree, Psychology became a lifelong interest.